PetzCrazee Pet Boutique Information

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COLLARS & LEADS

BEDS

CLOTHING

FREE MAIL ORDER BROCHURE AVAILABLE - CALL US ON (0845) 890 1521

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept PayPal and debit/credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

You can also pay us offline using your debit/credit card or mail us a cheque. Payment is required within 7 days of making the purchase.

Shipping And Handling PetzCrazee Pet Boutique uses Royal Mail for smaller orders. We also use a next-day courier for heavier items or orders of a higher value.

Our delivery charges are very straightforward and are outlined below:

UK and Ireland
First item £2.95
Additional items £1.00 each

Europe
First item £4.95
Additional items £1.00 each

Worldwide
First item £5.95
Additional items £1.00 each

Delivery Schedule We aim to ship all items the day after payment is received if all items are in stock. Most orders are received within 3 business days.

If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 14 days we will contact you.

We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.

Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.

Back Orders If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us at sales@petzcrazee.com. Alternatively, you can call on (0845) 890 1521 (International +44 1473 230066) or fax us on (0870) 116 1179 or write to us at 19-23 Fore Street, Ipswich, Suffolk IP4 1JW, UK

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
Credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

External Links

This site contains links to other sites. PetzCrazee Pet Boutique is not responsible for the privacy practices or the content of such Web sites.

Data Quality/Access

This site gives users the following option for changing and modifying information previously provided: You can send email to webmaster@petzcrazee.com

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: webmaster@petzcrazee.com

PetzCrazee Pet Boutique do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy PetzCrazee Pet Boutique wants to ensure you are happy with your order.

If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to PetzCrazee Pet Boutique within 7 days of the delivery of the order.

If you purchase an item that you do not wish to keep for any reason, PetzCrazee Pet Boutique will be happy to refund the purchase price excluding any postage and packing costs. You must send this item back in pristine condition with labels attached and all original packing in tact. PetzCrazee reserves the right not to refund if the item is not returned in a resaleable condition.

You may cancel your order in total without reason up to 24 hours after you receive the order.

If you purchase an item that is the wrong size we will exchange it for another size (or a refund if no appropriate size is available/exists excluding any postage and packing costs) but will ask for additional postage costs at the same rate as your original order. With this in mind we ask that you please measure your pet correctly before placing an order. Should you need any assistance with selecting the right size please e-mail us and we will help you.

Please e-mail or call us to arrange a replacement or a refund.

The item(s) should be returned to us at

Returns Dept. PetzCrazee Pet Boutique, 19-23 Fore Street, Ipswich IP4 1JW, UK

Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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